Domestic & International

                Call Center and Customer Care

                   Designed and implemented call-centers worldwide from conceptualization to implementation

                    Managed centers with over 100 people domestically & 250 internationally

                    Developed training curriculum, scripting and trained employees

                    Developed and advertised position descriptions

                    Interviewed candidates and made personnel selections

                    Developed performance appraisal systems

                    Implemented a sophisticated telephone and operations measurement tool

                    Increase customer satisfaction measurement in 14 state region

                    Developed motivational training tools to improve performance & morale

                    Profit & Loss Management of call centers

                    Scoped, sized and developed implementation plans

                    Business process relationships defined and documented




Contact us